Dashboard Analytics Platform

Real-Time Contact Center Insights

Monitor performance, drill into details, and make data-driven decisions with our comprehensive dashboard platform.

Trusted by leading contact centers worldwide

Dashboard

Analytics

Settings

Reports

Live Dashboard Preview

Advanced Analytics

Data-Driven Decision Making

Transform raw data into actionable insights with our powerful analytics platform designed for modern contact centers.

Empowering teams with real-time insights

Performance Metrics

Service Level

85%

Abandon Rate

15%

Agent Utilization

78%

Real-time Analytics

1.2K

Active Calls

98%

Satisfaction

Live Analytics Dashboard

Smart Experiences

Simplify Data, Amplify Growth

WesalPulse delivers advanced analytics and reporting, turning data into actionable insights that improve customer experience, efficiency, and long-term growth.

Transform your contact center operations today

Smart Insights

Customer Satisfaction

94%

Response Time

88%

First Call Resolution

92%

Growth Metrics

+45%

Efficiency

+32%

Revenue

Smart Growth Dashboard

Powerful Features for Contact Centers

Everything you need to monitor, analyze, and optimize your contact center performance

Real-Time Queue Monitoring

Track queue performance metrics as they happen with live dashboards and instant updates.

Interactive Dashboard

Customizable dashboard with summary cards, performance charts, and detailed analytics.

Performance Analytics

Comprehensive charts showing interaction volume, service levels, and wait time trends.

Queue Performance Details

Detailed metrics for each queue with agent performance and media type breakdowns.

Advanced Filtering

Powerful filtering options by time range, queues, and media types for precise analysis.

Multi-Media Support

Comprehensive support for all interaction types including voice, chat, email, and more.

Platform Features

Platform Highlights

Explore key features and capabilities that make WesalPulse the ultimate contact center solution

Real-Time Monitoring

Track contact center performance as it happens with live dashboards and instant updates

Real-Time Monitoring

Track contact center performance as it happens with live dashboards and instant updates

24/7

Live Monitoring

<1s

Update Speed

100%

Data Accuracy

∞

Historical Data

Key Features

Live queue status and performance metrics
Real-time agent availability and status tracking
Instant alerts for threshold violations
Customizable dashboard widgets and layouts

Real-Time

Advanced Analytics

Comprehensive analytics and reporting tools for data-driven decision making

Advanced Analytics

Comprehensive analytics and reporting tools for data-driven decision making

Performance Metrics

Service Level85%

Abandon Rate15%

Agent Utilization78%

Key Features

Custom report builder
Scheduled report delivery
Export to multiple formats
Trend analysis and forecasting

Advanced

Multi-Channel Support

Comprehensive support for all communication channels and media types

Multi-Channel Support

Comprehensive support for all communication channels and media types

Voice

Traditional calls

Email support

Chat

Live chat

SMS

Text messaging

Key Features

Unified Routing

Skills-based routing
Priority queuing
Load balancing
Overflow handling

Quality Management

Call recording
Quality monitoring
Performance analytics
Compliance tracking

Multi-Channel

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Transform Your Contact Center Performance

Real business outcomes from data-driven insights

Reduce Average Handle Time by up to 25%

Improve Agent Productivity by 30%

Increase First Contact Resolution rates

Detect and resolve performance issues proactively

How WesalPulse Works

Simple four-step process to insights

Data Collection

Automatically gather data from all contact center channels and systems

Real-Time Processing

Process and analyze data in real-time with our advanced algorithms

Visualization

View insights through interactive dashboards and customizable reports

Action

Make data-driven decisions with actionable insights and recommendations

Trusted by Industry Leaders

See what our customers have to say about their experience with WesalPulse

Sarah Johnson

Operations Director

GlobalConnect

"WesalPulse has transformed how we monitor our contact center operations. The real-time insights have helped us improve efficiency by 40%."

Michael Chen

IT Manager

TechCorp

"The analytics platform is incredibly powerful. We've reduced handle times and improved customer satisfaction significantly."

Emily Rodriguez

Customer Experience Lead

ServiceFirst

"Implementation was seamless and the support team is amazing. WesalPulse delivers exactly what it promises."

Our Partners

Seamless Integrations with Leading Service Providers like Genesys, Kori AI, Zoom, and Yeastar

Genesys

Leading cloud customer experience and contact center solution

Kori AI

Advanced AI-powered customer service automation

Zoom

Video communications and unified communications platform

Yeastar

Unified communications and VoIP phone systems

Platform Screenshots

Explore the powerful features and intuitive interface of WesalPulse through our comprehensive screenshot gallery

Dashboard

Dashboard Overview

Comprehensive analytics dashboard with real-time insights and performance metrics

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Simple, Transparent Pricing

Choose the perfect plan for your contact center needs

Starter

Perfect for small teams

$29/month

Up to 10 agents
Basic analytics
Email support
1 month data retention

Our Happy Clients

Trusted by leading companies worldwide to transform their contact center operations

Ram Clinics

Almosafer

Seera

Honda

Wesal CX

Extra

Join 50+ companies using WesalPulse

Ready to Transform Your Contact Center?

Join thousands of companies already using WesalPulse to optimize their operations and deliver exceptional customer experiences.