WesalPulse
ByWesalCXWesalCX
Dashboard Analytics Platform

Real-Time Contact Center Insights

Monitor performance, drill into details, and make data-driven decisions with our comprehensive dashboard platform.

Trusted by leading contact centers worldwide

Dashboard

Analytics

Settings

Reports

Live Dashboard Preview

Advanced Analytics

Data-Driven Decision Making

Transform raw data into actionable insights with our powerful analytics platform designed for modern contact centers.

Empowering teams with real-time insights

Performance Metrics

Service Level
85%
Abandon Rate
15%
Agent Utilization
78%

Real-time Analytics

1.2K
Active Calls
98%
Satisfaction

Live Analytics Dashboard

Smart Experiences

Simplify Data, Amplify Growth

WesalPulse delivers advanced analytics and reporting, turning data into actionable insights that improve customer experience, efficiency, and long-term growth.

Transform your contact center operations today

Smart Insights

Customer Satisfaction
94%
Response Time
88%
First Call Resolution
92%

Growth Metrics

+45%
Efficiency
+32%
Revenue

Smart Growth Dashboard

Powerful Features for Contact Centers

Everything you need to monitor, analyze, and optimize your contact center performance

Real-Time Queue Monitoring
Track queue performance metrics as they happen with live dashboards and instant updates.
Interactive Dashboard
Customizable dashboard with summary cards, performance charts, and detailed analytics.
Performance Analytics
Comprehensive charts showing interaction volume, service levels, and wait time trends.
Queue Performance Details
Detailed metrics for each queue with agent performance and media type breakdowns.
Advanced Filtering
Powerful filtering options by time range, queues, and media types for precise analysis.
Multi-Media Support
Comprehensive support for all interaction types including voice, chat, email, and more.
Platform Features

Platform Highlights

Explore key features and capabilities that make WesalPulse the ultimate contact center solution

Real-Time Monitoring

Track contact center performance as it happens with live dashboards and instant updates

24/7
Live Monitoring
<1s
Update Speed
100%
Data Accuracy
∞
Historical Data

Key Features

  • Live queue status and performance metrics
  • Real-time agent availability and status tracking
  • Instant alerts for threshold violations
  • Customizable dashboard widgets and layouts
Real-Time
Powered by WesalPulse

Advanced Analytics

Comprehensive analytics and reporting tools for data-driven decision making

Performance Metrics

Service Level85%
Abandon Rate15%
Agent Utilization78%

Key Features

  • Custom report builder
  • Scheduled report delivery
  • Export to multiple formats
  • Trend analysis and forecasting
Advanced
Powered by WesalPulse

Multi-Channel Support

Comprehensive support for all communication channels and media types

Voice
Traditional calls
Email
Email support
Chat
Live chat
SMS
Text messaging

Key Features

    Unified Routing
    • Skills-based routing
    • Priority queuing
    • Load balancing
    • Overflow handling
    Quality Management
    • Call recording
    • Quality monitoring
    • Performance analytics
    • Compliance tracking
    Multi-Channel
    Powered by WesalPulse
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    Transform Your Contact Center Performance

    Real business outcomes from data-driven insights

    Reduce Average Handle Time by up to 25%

    Improve Agent Productivity by 30%

    Increase First Contact Resolution rates

    Detect and resolve performance issues proactively

    How WesalPulse Works

    Simple four-step process to insights

    01

    Data Collection

    Automatically gather data from all contact center channels and systems

    02

    Real-Time Processing

    Process and analyze data in real-time with our advanced algorithms

    03

    Visualization

    View insights through interactive dashboards and customizable reports

    04

    Action

    Make data-driven decisions with actionable insights and recommendations

    Our Partners

    Seamless Integrations with Leading Service Providers like Genesys, Kori AI, Zoom, and Yeastar

    Genesys logo

    Genesys

    Leading cloud customer experience and contact center solution

    Kori AI logo

    Kori AI

    Advanced AI-powered customer service automation

    Zoom logo

    Zoom

    Video communications and unified communications platform

    Yeastar logo

    Yeastar

    Unified communications and VoIP phone systems

    Platform Screenshots

    Explore the powerful features and intuitive interface of WesalPulse through our comprehensive screenshot gallery

    Dashboard Overview
    Dashboard

    Dashboard Overview

    Comprehensive analytics dashboard with real-time insights and performance metrics

    Auto-playing

    Simple, Transparent Pricing

    Choose the perfect plan for your contact center needs

    Starter
    Perfect for small teams
    • Up to 10 agents
    • Basic analytics
    • Email support
    • 1 month data retention
    Most Popular
    Professional
    For growing contact centers
    • Up to 50 agents
    • Advanced analytics
    • Priority support
    • 3 months data retention
    • Custom reports
    Enterprise
    For large organizations
    • Unlimited agents
    • Full analytics suite
    • 24/7 dedicated support
    • Unlimited data retention
    • Custom integrations
    • Dedicated account manager

    All plans include a 14-day free trial. No credit card required.

    Cancel anytime

    Our Happy Clients

    Trusted by leading companies worldwide to transform their contact center operations

    Ram Clinics
    Ram Clinics
    Almosafer
    Almosafer
    Seera
    Seera
    Honda
    Honda
    Wesal CX
    Wesal CX
    Extra
    Extra
    Join 50+ companies using WesalPulse

    Ready to Transform Your Contact Center?

    Join thousands of companies already using WesalPulse to optimize their operations and deliver exceptional customer experiences.